We’re growing our office team!
We are growing our office team, taking on two new job roles – would you like to join us in Bermondsey?
We are looking for:
An awesome Operations Assistant
More marvellous Duty Managers (from our crew!)
Read on for the job descriptions and how to apply.
Operations Assistant Job Description
We’re seeking a tenacious, logical and determined Operations Assistant to join our growing team. Someone who loves to problem solve and has the grit to get through busy peaks with the rest of the team!
Based in our London office, this dynamic and rewarding role will involve coordinating teams operating 24 hours a day in some of the most exclusive venues in the world. The Operations Assistant is a pivotal position, acting as the first point of contact for the majority of our workforce.
This is an immensely challenging role that requires loads of energy, dedication, humour and people skills. Experience in a similar role is not required, as there’s not many jobs like this. If you’re a logical thinker, love problem solving and happy to negotiate with others to get the job done, we’d love to hear from you.
Duties:
Booking crew on to jobs using the app and the phone
Responsible for getting crew booked into last-minute jobs
Problem solving, route planning and otherwise assisting crew to go to work
Acting as a point of contact for crew, recording issues and achievements
Work with the senior crew and the duty managers to ensure all incidents, lateness, grievances and issues are recorded accurately and followed up promptly
Work with the duty managers to support professional development for all crew
Compiling information about jobs and sending out to crew as required
Coordinating vehicle movements, logistics and travel arrangements for crew
Gathering information and signing off crew hours
Accurately disseminating information and sharing appropriately
Maintaining filing systems and filling out reports
Ensuring daily, weekly and monthly deadlines are met
Administrational support of managers
Personal Specifications:
Some hands-on experience ideally as a crew member at Connection Crew
Superb telephone manner
Proactive problem solver
Effective communicator in both formal and informal settings and able to tell which is appropriate
Willing and able to put the business first and negotiate with colleagues to get the job done
Able to work effectively and reliably in an informal environment
High level of IT proficiency
Ability to multi-task and manage priorities within a dynamic environment
Detail orientated, able to complete repetitive tasks accurately and efficiently
Flourish working as part of a team and independently
Responsive and flexible with a positive work ethic
The desire to take ownership of a challenge and develop with the role
Desirable:
Previous administrative experience
High tolerance of rug-pull moments and moving goal posts
Culinary talents
Job details:
Contract Type: Permanent
Benefits: Pension, Cycle to work scheme
Salary: £23,000 – £26,000 p.a.
Hours: Full Time (Mon-Fri 09:00-17:00 and sometimes outside of these)
Location: Office based, CC HQ Bermondsey
How to apply:
Please send a short statement via email to tom@connectioncrew.co.uk
Your statement should be no longer than 300 words and should include:
Why you want the job
What skills and attributes you bring to the role
Why we should hire you
Feel free to attach your CV for reference but you do not need to send a CV to be considered for this position.
Deadline for applications: 30th June 2022
If you’d like to talk to us about this position or the application process, please contact Tom or Mat in the office.
Duty Manager Job Description
Duties – Operations:
Booking crew on to jobs using the app and the phone
Responsible for getting crew booked into last-minute jobs
Acting as a point of contact for crew, recording issues and achievements
Work with the rest of the senior crew and the operations team to ensure all incidents, lateness, grievances and issues are recorded accurately and followed up promptly
Manage disciplinary procedures in line with Connection Crew policies; informing crew promptly whenever disciplinary actions are required
On call outside of office hours to respond to calls from clients and crew
Facilitate extended opening hours during busy periods by working early/late shifts in the office
Use reporting tools to identify and find solutions to crew issues
Proactively manage availability and ensure it is kept up to date across the crew
Project Management and H&S duties as directed by Head of Crew or Senior Management
Duties – HR + Training:
Jointly responsible (with other Duty Managers and Head of Crew) for the wellbeing and development of the crew
Deliver practical training sessions at new-starter and more advanced levels
Ensure new crew are welcomed into the team, liaising with the operations team to ensure they are scheduled correctly in their first weeks
Review new starters and administrate the probationary period
Work proactively with individual crew members to improve their performance
Work with the Head of Crew and Senior Crew Chief to up-skill individuals in line with the needs of the business and their personal ambitions
Conduct reviews with crew members (shared responsibility) both in person and over the phone
How to apply:
Please send a short statement via email to tom@connectioncrew.co.uk
Your statement should be no longer than 300 words and should include:
Why you want the job
What skills and attributes you bring to the role
Why we should hire you
Feel free to attach your CV for reference but you do not need to send a CV to be considered for this position.
Deadline for applications: 30th June 2022
If you’d like to talk to us about this position or the application process, please contact Tom or Mat in the office.