Join our growing team – job opportunities

We are growing our office team, taking on two new job roles – would you like to join us in Bermondsey?

We are looking for a:

• Client Services Co-ordinator

• Operations Manager

Read on for more about our exciting new opportunities and how to apply for them below.

Client Services Co-ordinator

Connection Crew is an established, award-winning supplier of crew to events, construction industry and film and television.

As a social enterprise, Connection Crew successfully marries industry leading performance with strong social outputs. Originally born out of The Connection at St Martins charity for the homeless, we maintain strong links with the charity but operate as a separate commercial entity. 25% of our crew are ex-homeless and profits from trading are reinvested in training and development programmes. 2022 will be a crucial year for us, refocusing on the quality of our social impact and bringing in ambitious commitments to reverse our negative environmental impact and reach carbon net-zero by 2025

Based in our Bermondsey office, the Client Services Co-Ordinator is a pivotal position, being the voice of the business, the first point of contact for all inbound enquiries.

This is a challenging role that requires dedication, humour, people skills and above all, an unflappable demeanour in the face of challenging circumstances. The need to be responsive, flexible and well organised while remaining professional and calm will come naturally to the right candidate. An excellent eye for detail, extreme personal organisation, and the ability to work under pressure are essential.

Duties: 

• Being ‘The Voice’ of Connection Crew, the first contact clients have with us

• Delivering our industry leading customer service to world class event agencies

• Converting enquiries to confirmed bookings and managing payments in line with account terms

• Build the highest quality view of client requirements for the business to react to

• Managing high volumes of client enquiries across multiple channels including: phone, web and email, delivering within tight deadlines

• Operating Metis (our operations software) and Hubspot (CRM) to manage enquiries and quotes

• Ensuring enquiries are filtered and disseminated across the organisation as required

• Providing post project support to develop the client service experience

• Gathering intel on the client experience

Personal Specification: 

• Excellent communicator, both written and verbal

• Super-organised

• High Energy

• Strong administrator able to manage a high level of information across multiple channels

• Deep understanding of the customer service journey

• Demonstrable experience of building client relationships

• Detail orientated but able to zoom out and see the big picture

• Responsive and flexible with a positive work ethic

• Motivated and able to self-manage

• A people person – able to form effective working relationships

Desired: 

• Experience in events / events administration

• Experience using HubSpot

Job details:

• Contract Type:  Full Time, Permanent

• Paid Leave:  28 days pro rata including 8 days statutory bank holidays

• Times of work:  Monday to Friday 09:00 – 17:00 office-based

• Package includes: Pension, Holiday Accrual, Electric bike/car scheme

• Salary:   £25,000 – £30,000 Depending on experience

Applications are now open:

• Please send your CV and cover letter to jobs@connectioncrew.co.uk titled Customer Service Co-ordinator Application

• Deadline for applications has been extended to 10th January 2022

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Operations Manager 

Connection Crew is an established, award-winning supplier of crew to events, construction industry and film and television.

As a social enterprise, Connection Crew successfully marries industry leading performance with strong social outputs. Originally born out of The Connection at St Martins charity for the homeless, we maintain strong links with the charity but operate as a separate commercial entity. 25% of our crew are ex-homeless and profits from trading are reinvested in training and development programmes. 2022 will be a crucial year for us, refocusing on the quality of our social impact and bringing in ambitious commitments to reverse our negative environmental impact and reach carbon net-zero by 2025

The Operations Manager will be based in our busy London office in Bermondsey. Working as part of a committed and experienced team reporting to the senior management, you will play a key role in the daily management of our services to clients.

The Operations Manager will co-ordinate and manage an internal office team and a remote workforce. The need to be responsive and well organised with the ability to demonstrate professional discipline when put under pressure will be essential to the success of this role.

Duties: 

• Managing a team to deliver our service in line with our ambitious social and environmental goals

• Leading the office-based Operations Team

• Managing senior crew members to support the management and discipline of the whole crew

• Operating a small fleet of vehicles to facilitate event support and crew transport

• Managing processes, data and multi-user systems across the operation

• Managing the operations budget effectively

• Working with Senior Management to develop KPIs

• Implementing monitoring tools to track and improve performance against KPIs

• Facilitating change effectively to streamline the operations team

• Overseeing the daily logistics of mobilising crew according to client requirements

• Liaising with the Commercial Team to ensure service delivery is meeting client requirements

• Liaising with the Resources Team to coordinate recruitment and training activities in line with demand for service

• Taking part in strategic planning as required

• Ensuring the meeting schedule is adhered to

• Managing overnight staff effectively to facilitate out of hours support for crew

• Ensuring operations are carried out in line with HSE guidelines and best practice

Personal Specifications: 

• Superb telephone manner

• Excellent written communication skills

• Strong negotiation skills

• Confident problem solver

• Able to work under intense pressure professionally and reliably

• Ability to manage a complex and demanding workload

• Exceptional attention to detail

• High level of IT proficiency

• Experience of managing a diverse team of people, able to adapt management style to get the best from people

• Experience managing managers

• Self-starter able to priorities and take on key decision making

• Able to adapt to an ever-changing workload and environment

• Responsive and flexible with a positive work ethic

Desired: 

• Experience in Event Crewing, Logistics and Production

• Experience managing a large remote workforce

• Previous experience of change management

• IOSH or NEBOSH or equivalent

• Long Term Commitment

• UK Driving license

Job details:

• Contract Type: Full Time, Permanent

• Paid Leave: 33 days including 8 days statutory bank holidays

• (5 days must be taken at Christmas)

• Contracted: 40hrs per week

• Review: Annually

• Package includes: Pension, Mobile Phone, Holiday Accrual, Electric bike/car scheme

• Salary: £35,000 – £45,000 depending on experience

Applications are now open:

• Please send your CV and cover letter to jobs@connectioncrew.co.uk titled Operations Manager Application

• Deadline for applications has been extended to 10th January 2022

_______________________

Connection Crew is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.